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Intuitive User Interface: Many users have found SmartSearch's user interface to be intuitive and easy to navigate, making it simple to …
Overview
What is SmartSearch ATS?
SmartSearch is a web-based talent acquisition and staffing management software. Features include job posting to job boards and social media outlets, resume parsing, and automated workflow. SmartSearch advertises robust customer service and implementation assistance.
Recent Reviews
Popular Features
- Company Website Posting (17)3.030%
- Job Requisition Management (17)3.030%
- Resume Management (17)1.010%
- Job Search Site Posting (17)1.010%
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What is SmartSearch ATS?
SmartSearch is a web-based talent acquisition and staffing management software. Features include job posting to job boards and social media outlets, resume parsing, and automated workflow. SmartSearch advertises robust customer service and implementation assistance.
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SmartRecruiters’ Talent Acquisition Suite is a cloud-based recruitment marketing and collaborative hiring platform. It features an open marketplace for third party recruitment services. SmartRecruiters also offers talent sourcing and screening as add-on features.
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ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is SmartSearch ATS?
SmartSearch is the flagship web-based talent acquisition and staffing management software from Advanced Personnel Systems Inc, that, while not as broadly used as some other software suites, is capable of delivering all of the features and capabilities (e.g. integration with outside services like Outlook, direct posting to job boards and sourcing via social networks, data/resume parsing and rich automation features) expected of applicant tracking systems. Live support representatives are available 24/7. Also, Advanced Personnel Systems offers a live, personalized demonstration of the software for those interested, as well as full "concierge" service throughout the implementation process.
SmartSearch ATS Features
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Customized Application Form
- Supported: Resume Management
- Supported: Duplicate Candidate Prevention
- Supported: Candidate Search
- Supported: Applicant Tracking
- Supported: Collaboration
- Supported: Task Creation and Delegation
- Supported: Email Templates
- Supported: User Permissions
- Supported: Notifications and Alerts
- Supported: Reporting
SmartSearch ATS Competitors
SmartSearch ATS Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Frequently Asked Questions
SmartSearch is a web-based talent acquisition and staffing management software. Features include job posting to job boards and social media outlets, resume parsing, and automated workflow. SmartSearch advertises robust customer service and implementation assistance.
Reviewers rate Duplicate Candidate Prevention highest, with a score of 10.
The most common users of SmartSearch ATS are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(39)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Intuitive User Interface: Many users have found SmartSearch's user interface to be intuitive and easy to navigate, making it simple to perform tasks such as building organizational charts and searching for specific locations or employees. This positive sentiment suggests that a significant number of reviewers appreciate the user-friendly design of the software.
Helpful Customer Support: Several users have praised SmartSearch's customer support team for being helpful and reliable. They have highlighted positive interactions with the staff, noting their knowledge and long-term experience in the industry. This indicates that the customer support provided by SmartSearch is highly valued by a considerable number of customers.
Efficiency-Boosting Features: Numerous reviewers have expressed satisfaction with SmartSearch's automated tasks, customizable reporting analytics, and search functions. These features are highly beneficial in streamlining processes, increasing efficiency, and saving time for users. The positive feedback suggests that many users find these functionalities valuable in optimizing their workflow within the software.
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Limited Export Options: Some users have found the export options in SmartSearch ATS to be limited, causing formatting issues when exporting jobs to platforms like Monster or Careerbuilder.
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User Interface and Ease of Use: Several reviewers have mentioned that while the user interfaces have improved, there is still room for ease of use improvements. The software can feel overwhelming due to the many functions and uses available, and some users have noted that certain features are unintuitive and challenging to learn.
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Technical Support Issues: Users have expressed frustration with spotty and delayed technical support from SmartSearch. This has caused difficulties when experiencing bugs, glitches, or other technical issues, as timely resolution is not always guaranteed.
Users frequently recommend SmartSearch for its versatility and ease of use. They appreciate that it is easy to navigate for new users and continues to improve without becoming clunky. The platform is praised for its simplicity, making it suitable for users who don't want a technical ATS. Additionally, SmartSearch is often recommended as a candidate tracking platform for Staffing and Recruiting firms. However, some users do note that finding tools and features can be difficult, suggesting that the platform may not be very user-friendly for beginners. Users also suggest that SmartSearch should improve troubleshooting and provide quicker technical support.
Attribute Ratings
Reviews
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October 19, 2020
SmartSearch RULES!!
Score 10 out of 10
Vetted Review
Verified User
SmartSearch is used across the entire organization. We use it as a sales/new business/client development tool and also as our candidate tracking system. We also use SmartSearch for the onboarding of new hires and ongoing management of our employees. SmartSearch serves all of our needs.
- Captures the activities during the recruiting process such as emailing as notes in the system.
- Is integrated to social media such as LinkedIn.
- Is integrated with MS Outlook.
- provides excellent reports.
- customer service is exceptional.
- Is a trusted partner.
- I frankly cannot think of any areas of improvement.
- I am very pleased with all aspects of the software.
Score 9 out of 10
Vetted Review
Verified User
SmartSearch is used across our entire business as our applicant tracking system. We do requisition management including: related workflows for approval of all positions for hiring and requisition reporting. We also use it for our offer management and approval for all positions. We are in the process of finalizing data feeds from SMS for use in our Human Capital Analytics capabilities and also for global KPI recruitment performance activities. We are also finalizing the onboarding portal capabilities and front end data feeds to our Oracle HCMS.
- Job posting integration.
- Requisition workflow management.
- Offer workflow management.
- Candidate search usability.
- Customer support/partnering.
- Global development support.
- Some latency issues in China and India.
- User interfaces have improved but can always find ease of use improvements.
October 19, 2020
Good Product but Room for Improvement
Score 7 out of 10
Vetted Review
Verified User
HR uses SmartSearch as a repository of candidates (candidates apply via our external website and their information is stored in SmartSearch), completing the hiring process (using e-sign and electronic document portal) and capturing offer letters for internal promotions/transfers. In addition, existing employees can apply to a position within our HR intranet and be attached to the position in SmartSearch for further review.
- Electronic signing of offer letters and additional documents.
- There is a nice candidate workflow.
- Daily imports of our ADP tables for job information.
- Timely response to issues.
- More than 1 person at the company who understands the client's configuration.
- Additional focus on non-recruiting clients.
October 19, 2020
SmartSearch - efficiency, flexibility and features... This does a lot for your business.
Score 10 out of 10
Vetted Review
Verified User
SmartSearch is being used primarily as our candidate intake, recruiting, applicant tracking and onboarding tool. Additionally we use it to track employment and various HR functions and documentation. I solved the problem of obtaining and organizing a lot of information surrounding each candidate. It allowed us to also create a number of procedures in the form of 'traks' to move candidates and customers through our process in a consistent manner.
- The search functions are outstanding. It is the reason we originally went with SmartSearch many years ago. The ability to do very simple or complex searches gives the recruiting staff great flexibility in how they look for and narrow down candidates.
- The hire and onboarding traks allow us to create very specific processes we want our staff to follow to insure a consistent and repeatable result. I can create traks that can be very general or traks that literally provide emails and reminders to all of the players (recruiters, managers, candidates, etc...) every step of the way. This is particularly helpful where we have customers who have extremely stringent contractual guidelines that must be followed.
- Support. Their customer support is second to none. We always joke that they are our favorite vendor to deal with.... Anytime we have an issue or question. They are there to walk us through it. The training is on target and the staff has always been friendly and more than eager to help make us successful with the tool.
- Would like to see some additional reporting options. There are some very powerful reporting tools in the software but they are not very intuitive for the basic user.
October 19, 2020
SmartSearch is Great and a True Business Partner
Score 10 out of 10
Vetted Review
Verified User
We utilize SmartSearch as our applicant tracking system (ATS) and contact/client tracking. SmartSearch integrates with our back office, so the vast majority of the work our business does in housed within the SmartSearch platform.
- Customization - the team at SmartSearch always tries to find a solution that works for our company specifically.
- Customer Care - the team actually cares and is concerned about the well-being of our business. They help us solve issues as if they worked for us and this feeling is felt at every level of the organization beginning with their President.
- Technology - I have used multiple ATSs and demoed many, many more. SmartSearch has superior technology for staffing firm; the technology that helps us recruit and fill jobs faster.
- Listening - the team at SmartSearch actually listens to us and our concerns whether it's regarding a feature for an upgrade or simply solving an issue we are facing.
- Common Sense - there have been many times in our relationship when we have asked about a feature and we hear "that makes sense, we will make that change for all of our customers"...listening is rare and they do it well.
- With any upgrade, there can be small bugs or glitches. Whenever these pop up, the team at SmartSearch is quick to attack them and fix the issues as soon as possible.
Score 1 out of 10
Vetted Review
Verified User
We use SmartSearch as our primary applicant, job and client tracking system.
- SmartSearch is affordable. Most other systems like this cost more.
- SmartSearch has great staff, knowledgeable and long-term.
- SmartSearch automated tasks are very helpful.
- SmartSearch has a steep learning curve if you want to extensively use the features like automated tasks and the report writer
- Technical support is spotty and sometimes very frustrating, they don't respond for weeks at a time.
- SmartSearch user interface is old and has far less ability to customize the interface than other tracking systems
- SmartSearch has virtually no ability to connect directly with other software and allows now other software to connect in - so no Microsoft Flow, no Zapier, no mail parser, etc. and since Smart Search capabilities are limited, not being able to integrate it with other platforms easily is unfortunate.
November 06, 2017
SmartSearch is a great ATS!
As a recruitment process outsourcing company, we used SmartSearch for both our internal hires and customer candidate tracking. It was a great ATS and easy to use. User-friendly dashboards. As one of the administrators, adding new users and specifying their access requirements was a smooth process. As the scheduler of all internal interviews, it was an easy way to track when a candidate was ready for scheduling, when the interview was complete and great for sharing notes on the candidates.
- ATS - Tracking applicants across multiple customers and job openings was a piece of cake.
- Communication among users was so easy.
- Customer Service. The team at SmartSearch was always available for a quick and painless Q&A.
- I don't think I have anything to add here.
December 23, 2015
Great System, Great Service
Score 10 out of 10
Vetted Review
Verified User
We use SmartSearch ATS for our recruiting services as well as our CRM. It helps us keep our recruiting efforts in line and provides excellent reporting and tracking of activities. As a CRM, its been very helpful with tracking pre-close and post-close clients. We are about to launch our marketing program utilizing the various tools in SmartSearch.
- Easy to use and very flexible. There are a lot of ways to customize it to your company's needs - both on the ATS and CRM sides.
- Excellent customer service - every single SmartSearch team member has been professional, friendly and very quick to answer questions and help with solutions. Plus, they do great follow up!
- They offer wonderful webinars on how to better utilize the product and provide access to some industry experts that are extremely beneficial.
- There's some room for improvement with candidate status. If you change a status, you have to refresh your screen for that to appear. It's a minor thing.
- It would be nice to hide certain bits of information on the web posting, but keep that information in the requisition for our records, ie, salary range, etc.
September 30, 2015
SmartSearch ATS is SMART!
Score 10 out of 10
Vetted Review
Verified User
SmartSearch ATS is being used in my company both as an Applicant Tracking System for my RecruiterGuy.com contract recruiter/consulting business and as a Customer Records Management System for my public speaking business SpeakBill.com. It solves my problem of tracking jobs, candidates, managers, posting jobs for Internet Aggregators to scrape, and tracking activity for clients and my businesses.
- When a company is a new client, SmartSearch ATS does an excellent job of bringing functionality to their client very quickly, usually within a couple of weeks. Their training program is designed so even non-technical users may use their SmartSearch ATS quickly.
- The Customer Support Team at SmartSearch ATS are off the charts great for jumping on problems quickly and solving them. Sometimes the problems are created by other vendors who link with SmartSearch ATS. Even then SmartSearch resolves the problem. My advice? Expect a happy resolution the rare times you have a problem.
- The Development Team at SmartSearch ATS have been around for many years. While the fundamentals of the SmartSearch ATS software are mature, the nature of the ATS software business is constant change. SmartSearch ATS does a wonderful job staying up to date. There is no need to bleed at cutting edge. Give me up to date and stability any day! SmartSearch ATS provides both.
- When you create a new job posting, you are required to pick a field from "miscellaneous export information". Camera Operator and Makeup Artists are choices. Web Developers are not a choice. I don't get that.
April 10, 2015
review
I am personally using it to create org charts. I just use it in HR.
- Org charts
- Searching locations
- Finding the employees needed for a job
- I cant think of any at this time.
April 07, 2015
Adaptable and User Friendly
Smart Search is being used company-wide where I work. It makes sure we can retain information for qualified job seekers.
- I like it better than other ATS I have used in the past because it utilizes very little system resources. Unlike other ATS I have used it has never frozen my computer or caused it to crash.
- It is very customizable. You can easily edit your default view to give you access to any information you may need. This significantly increases productivity.
- It has a great search function. You can quickly search most aspects of candidates, job orders, or contacts to find the information you need quickly.
- Once in a blue moon, when searching within the radius of a zip code, I find that the information is lacking in the ATS.
- The searches can be at times confusing, especially when searching job orders.
March 18, 2015
Most Flexible Product & Service
Score 10 out of 10
Vetted Review
Verified User
After evaluating several other products in the market, we found SmartSearch to be most flexible one out there. We later on visited their site and met their executive. Their transparency and flexibility were keys to our selection process. The data migration from a totally different platform went VERY smoothly as they had done a great amount of preparation. The product has exceeded our expectation. This product is used by several departments in our firm including both front and back office staff members.
- Flexible and customizable
- Robustness of both technology and the product
- Data Migration., Training, and Customer Service
- Nothing that I can think of at this point.
February 25, 2015
Smart Search Review
It is used by the whole organization when the client does not posses or does not want us to share their ATS.
- Multi-database support for a very low price
- Easy to use
- Very low maintenance
- It could be improved by giving less options
- Minimum drop down menus instead of so many options
- A more clear and concise dashboard
February 20, 2015
Former user of SmartSearch ATS provides perspective
SmartSearch was our ATS starting in 1995, we have since retired it as of last fall. The entire Recruitment Dept used it and it was accessible to HR.
- There are pluses and minuses with all software.
- It started off as a small company and has expanded over the years.
- As we grew we realized that customizing the software created issues.
- The reporting features were not robust and missed the mark for our reporting needs.
- We outgrew the system for several reasons.
December 18, 2014
Smart Search from a Recruiters POV
Different divisions of the company use SmartSearch in different ways. I will explain how my division uses it. In our division, it is only recruiting and HR that uses SmartSearch at this time. I work with the recruiting department and we use it for the gathering, interviewing and hiring process of candidates. All resumes we receive are loaded into SmartSearch. These can then be searched or referenced when looking for qualified candidates for positions. All jobs are also loaded into the program and then posted on our company website and shared with a few others. We then track the progress of the interview process within the program. SmartSearch helps keep the recruiting department organized.
- It is adaptable/customizable. Our department has a very particular process we move through when interviewing and we were able to customize a hire track. As an individual, you can customize your workspace, showing specifically what you need in your "WIP" (works in progress) and "Dashboard."
- SmartSearch Outlook Toolbar. This handy little tool has saved me personally hours of work. If a candidate sends me a resume, with the click of one button, I can quickly load him into SmartSearch. You can also easily add emails to the "Notes" section to keep track of communication with the candidate.
- Web-based, therefore accessible from anywhere. If I am out of the office working, I can still get exactly what I need because it not sitting on my hard drive in my office.
- The search function is not perfect. Sometimes with a simple search of candidates in my area, I only get three results, even though I know for a fact there are others in the system. I know some of it has to do with what format the resume was loaded into SmartSearch.
- Candidates can apply for a job without attaching a resume. They have to fill out some basic information, but apparently are not required to submit a resume. It doesn't happen often, but we've had it happen a number of times.
- There are so many functions/uses for SmartSearch, it can be overwhelming. When I first started using it, there was no training program and I was taught as I went. There were so many things I didn't learn...I am still picking up on new things to this day. I have noticed that recently there have been some more tutorials and webinars added, but when I started, there were not many at all.
- Some of the export functions could be improved. When jobs are exported to Monster or Careerbuilder, they sometimes mess with the formatting. We always have to double check the posting to make sure that it does not look bad (extra spaces, font changes, etc).
August 21, 2014
SmartSearch Review
Synerfac currently uses SmartSearch throughout the entire company to store, and manage candidate resumes to help ease the process of staffing. It is very helpful in keeping everything organized with candidate contact info, daily scheduling and current or past tasks worked on.
- Easy flow of candidate processing.
- Very simple to use, easy to learn.
- It is aesthetically easy on the eyes with customization options.
- It is very slow during certain times of the day.
- The dashboard does not load and it seems like it crashes.
- When trying to process resumes added to the system, it sometimes just deletes the data, forcing you to start the whole process again.
- It seriously moves really slow and you have to exit out of the program and restart to try and make it work.
- Certain links do not load the first time, forcing you to reload and hope they show up on the screen.
SmartSearch is being used by the organization as a whole. Its main purpose is to increase productivity throughout the company. As there are a lot of documents in play at an insurance company, a program like this brings a lot of value. The business problem it addresses is the lag that exists between way-points in the various business processes. With SmartSearch, there is a level of automation that significantly decreases this lag time, and diminishes the possibility of documents falling between the cracks.
- Organizational Automation - Too often a stack of paperwork on someone's desk takes a long time to process. This decreases the lag time by automatically routing paperwork to the proper party.
- Business Process Transparency - Along with the lag time mentioned above, other parties down the assembly line from a lag point are usually kept in the dark as far as where they are in a given business process. SmartSearch provides everyone involved in a business process or document workflow a clear view of its status, and who to talk to if there is a lag.
- IT Skill Needed - Although the basic functions are easy to implement for anyone regardless of their IT skill level, it takes someone with significant IT aptitude to implement the best parts of the software.
April 11, 2014
SS review
Score 3 out of 10
Vetted Review
Verified User
SmartSearch is being utilized company wide (nationwide). It is used for both recruiting and sales. I don't feel that is addresses any business problems, it is simply the tool we utilize for documentation and searches. I feel that some offices may utilize more of the SmartSearch tools then others, some offices barley utilize it.
- Its a great way to keep information, organized and easy to refer back to about past conversations with clients or candidates.
- If it is set up right and utilized to the fullest, it can be a very versatile tool, i.e. being able to use search tools within it like linkedin, monster, and careerbuilder.
- If trained properly, it is fairly user friendly
- I wish there was a better communication tool. I have worked with a system in the past where you could send messages within the system like a messenger so I can inform recruiters instantly about feedback or interviews or confirmations. The system may send emails but as I get emails for everything I would prefer the information to be send like a instant message thru smartsearch.
- I feel that it can take time to go from file to file, I would like to be able to see numerous screens maybe even split in 2 or 4 on the same screen so i don't have to go back and forth leaving pages.
- I get frustrated when setting up jobs in the system and there are 2 save options, one on the middle top and one on the left top side. The job will only save if I click the save button on the top left, not the top center. Its silly but frustrating as I have left the screen with the wrong save button and lost the whole job having to do it again.
April 08, 2014
SmartSearch does a tremendous job!
Score 10 out of 10
Vetted Review
Verified User
We use SmartSearch as an applicant tracking tool. Records of conversations, resumes, and customer/client information is all stored through SmartSearch. The entire organization uses the system as it displays deals. The business problems it addresses is organizational issues that may arise without having an applicant tracking tool.
- Applicant tracking. SmartSearch does a fine job of syncing our emails in the system.
- Note taking. SmartSearch allows for notes to be attached to client and contractor profiles.
- Resume storage. SmartSearch allows recruiters to pull updated resumes from contractor profiles.
- I would like to see the speed improved.
- Spell check
- Default home page needs to be edited.
April 08, 2014
SmartSearch - A smart choice!
Score 10 out of 10
Vetted Review
Verified User
SmartSearch is used as our Applicant Tracking System (ATS). It is also used to create and manage our job requisitions and is the portal to the careers page of our company’s internet site. SmartSearch is extremely user friendly and is capable of adapting to our company’s needs, no matter how small or intense they may be. SmartSearch’s capabilities also grew as we grew as a company. They are constantly coming out with new and exciting tools to enhance our user experience.
- Helpdesk/ Customer Support - Very rarely are there any issues or problems with SmartSearch itself, but my team excels at weeding out new and challenging hurdles that require SmartSearch assistance, the SmartSearch Helpdesk team has always been very friendly and customer focused, always willing to go the extra distance to ensure complete customer satisfaction.
- SmartSearch made its system very intuitive, so if you have worked on any other applicant tracking systems before, it will be quite easy for you to pick up.
- Search Parameters - SmartSearch has made their database work very much like a major job board with its boolean capabilities. It is a great feature to search through your candidate database.
- For Administrators - ability to track users log in/out traffic could be reworked a bit for better visibility.
- Platform issues - sometimes you have to jump between firefox or internet explorer because certain parts of SmartSearch works better on different platforms. It would be nice if it would all work the same on any platform.
- The only other thing is their hours. They are West Coast, we are East Coast. Although they start very early on the West Coast, they are still three hours behind.